At Color Confidence, we take your privacy extremely seriously and we want to ensure that our policy is clear and easy to understand. This policy explains how we use your personal data when you purchase through www.colorconfidence.com. LUMESCA Group is the parent company of Color Confidence, and we will never sell, share or rent your information to others in ways different to what is disclosed in this document.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via www.colorconfidence.com, via email, or through any official interaction with Color Confidence.
Information we collect
At different stages of your experience on colorconfidence.com, we collect and process the following data about you:
Signing in/up – We store personal data including usernames, emails and passwords, in encrypted formats to provide an easy checkout experience for returning customers. We also collect data for the purposes of direct marketing in the form of email newsletters and physical mailings.
Orders – Our online order forms request certain pieces of personally identifiable information. This includes: names, email addresses, delivery and billing addresses and telephone numbers. Payment details such as card numbers, expiry dates and CVC codes are not stored by Color Confidence and are passed directly to our payment gateway providers. We use SagePay and PayPal as our compliant payment gateways, and Lloyds Cardnet Merchant Services.
All of the data we collect is used internally by our team, to improve our website and wider business, and where applicable, allows us to communicate with you through agreed channels such as newsletters or for transactional purposes.
All of our users who consent to receive direct marketing materials from us, have opted-in using a compliant double opt-in method. If you would like to opt-out of marketing information, you can do so by visiting your account settings or emailing us at email@example.com.
We do not share any aggregated data about our users to any third parties, except for where the processing is necessary for legitimate business interests. This includes but is not limited to: shipping direct from vendors and payment verification purposes. We may share trend data with third parties such as partners and vendors; however no personal data is passed.
You might find links to third party websites on our website. These websites should have their own privacy policies that you should check. We do not accept any responsibility or liability for their privacy practices.
In compliance with the General Data Protection Regulations, Color Confidence takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline. Whenever you enter data on our website, your submissions are encrypted using SSL. This industry-wide encryption technique, means that the data you submit is sent only to us and the data cannot be intercepted by anyone else. All data about our users, whether sensitive or non-sensitive, is secured with the highest level of physical and electronic processes. Your data is only accessed and processed by employees when they need to. All our employees are kept up to date on our latest security and privacy processes. If you have any questions about the security of our website or wider business systems, please contact us at firstname.lastname@example.org.
Notifications of Changes