PRIVACY POLICY

At Color Confidence, we take your privacy extremely seriously and we want to ensure that our policy is clear and easy to understand. This policy explains how we use your personal data when you purchase through www.colorconfidence.com. LUMESCA Group is the parent company of Color Confidence, and we will never sell, share or rent your information to others in ways different to what is disclosed in this document.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via www.colorconfidence.com, via email, or through any official interaction with Color Confidence.

Under the General Data Protection Regulation, we have one company registered as the Data Controller, which is the parent company LUMESCA Group. Details are published on the ICO website and our registration number is Z8086945. All enquiries about Data Protection and our Privacy Policy can be sent via email to gdpr@colorconfidence.com.

Information we collect

At different stages of your experience on colorconfidence.com, we collect and process the following data about you:

Browse – Details of your visits to our website including: IP addresses, session data, location data and heatmap sessions. To make full use of our shopping experience, your device will need to accept cookies. You can read about our cookie policy here

Signing in/up – We store personal data including usernames, emails and passwords, in encrypted formats to provide an easy checkout experience for returning customers. We also collect data for the purposes of direct marketing in the form of email newsletters and physical mailings.

Orders – Our online order forms request certain pieces of personally identifiable information. This includes: names, email addresses, delivery and billing addresses and telephone numbers. Payment details such as card numbers, expiry dates and CVC codes are not stored by Color Confidence and are passed directly to our payment gateway providers. We use SagePay and PayPal as our compliant payment gateways, and Lloyds Cardnet Merchant Services.

All of the data we collect is used internally by our team, to improve our website and wider business, and where applicable, allows us to communicate with you through agreed channels such as newsletters or for transactional purposes.

Consent

All of our users who consent to receive direct marketing materials from us, have opted-in using a compliant double opt-in method. If you would like to opt-out of marketing information, you can do so by visiting your account settings or emailing us at marketing@colorconfidence.com.

Third Parties

We do not share any aggregated data about our users to any third parties, except for where the processing is necessary for legitimate business interests. This includes but is not limited to: shipping direct from vendors and payment verification purposes. We may share trend data with third parties such as partners and vendors; however no personal data is passed.

You might find links to third party websites on our website. These websites should have their own privacy policies that you should check. We do not accept any responsibility or liability for their privacy practices.

Security

In compliance with the General Data Protection Regulations, Color Confidence takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and offline. Whenever you enter data on our website, your submissions are encrypted using SSL. This industry-wide encryption technique, means that the data you submit is sent only to us and the data cannot be intercepted by anyone else. All data about our users, whether sensitive or non-sensitive, is secured with the highest level of physical and electronic processes. Your data is only accessed and processed by employees when they need to. All our employees are kept up to date on our latest security and privacy processes. If you have any questions about the security of our website or wider business systems, please contact us at gdpr@colorconfidence.com.

Notifications of Changes

In the interest of transparency, if we decide to change our privacy policy, we will post these changes on our website homepage. This way, all of our visitors will be aware of what information we collect, how and why we use it and if we disclose the information to any third parties. If at any point we decide to process personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we process their information in this way. We will use information in accordance with the privacy policy under which the information was collected.